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With a market capitalization of more than $165 billion and over 38,000 employees, Cisco Systems, Inc. (NASDAQ: CSCO) is a leading global company headquartered in San Jose, California, that designs and sells networking and communications technology and services. CISCO wanted to improve the speed and accuracy of their UPS-based delivery system to include the following:
- Automate the entire orders lifecycle.
- Create reports for dispatch staff and management.
- Ensure the Logistics IT staff were trained and fully self-sufficent in their ability to manage and maintain the system.
- Provide a detailed implementation plan that would inspire confidence and be approved by senior management.
- Facilitate project transparency and status during all phases.
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The solution enabled:
- Automation of the entire orders lifecycle process: orders, updates, cancellations, shipments, receipt of goods, etc.
- Automation of processes for areas such as parts management, taking into consideration the unique and complex needs (business rules) and processes of different geographies.
- Detailed business reports were generated to provide staff with up-to-date information on data such as inventory levels, cancellations and order history.
- Developed a custom training and mentoring program to ensure complete knowledge transfer to all IT staff.
- Detailed project documentation and communication throughout lifecycle.
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The project resulted in:
- Improved efficiency of orders lifecycleIncreased profits, and greater productivity by automating the orders lifecycle processes.
- Improved business decision-making.
- Reduced maintenance costs.
- Streamlined and efficient executive approval cycle.
- RosettaNet
- Microsoft BizTalk Server
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