UPS RosettaNet Logistics - TwoConnect, a Microsoft Gold Certified Partner

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Friday, May 24, 2013

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Challenge

United Parcel Service Inc. (NYSE: UPS) is the world's largest package delivery company, delivering more than 14 million packages a day to more than 200 countries and territories around the world. One of UPS’ largest customers, Cisco Systems, Inc. (NASDAQ: CSCO), desired to improve the speed and accuracy of their UPS-based delivery system.

The project scope was vast. The two companies wanted to:

Automate the entire Cisco orders life cycle
Create reports for dispatch staff and management
Train in-house staff to manage day-to-day operations and maintain system
Gain executive approval and optimize project planning
Facilitate project transparency during all phases

TwoConnect’s long standing commitment to customer satisfaction kept all parties involved and motivated during the project, leading to a successful outcome.

IT Manager, UPS

Solution

The solution provided by TwoConnect:

Automated the entire orders life cycle, from receipt of order, to update, to shipment, to arrival at final destination
Automated all aspects of managing parts including logistics, business rules, and more
Enabled reports on all aspects of the sales orders life cycle
Provided complete training for in-house IT staff
Provided a detailed project plan that gained the approval of key decision makers

Results

The project benefits were:

Improved all aspects of sales order life cycle
Improved business decision-making
Saved money by automating processes
Facilitated communication among line workers, IT staff, and upper management throughout project life cycle

		Expertise Used :: RosettaNet :: Microsoft BizTalk Server

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