Improving the speed and accuracy of their UPS-based delivery system

Automation of Processes

Challenge

With a market capitalization of more than $165 billion and over 38,000 employees, Cisco Systems, Inc. (NASDAQ: CSCO) is a leading global company headquartered in San Jose, California, that designs and sells networking and communications technology and services. CISCO wanted to improve the speed and accuracy of their UPS-based delivery system to:

• Automate the entire orders lifecycle.
• Create reports for dispatch staff and management.
• Ensure the Logistics IT staff were trained and fully self-sufficent in their ability to manage and maintain the system.
• Provide a detailed implementation plan that would inspire confidence and be approved by senior management.
• Facilitate project transparency and status during all phases.

Solution

The solution enabled:

• Automation of the entire orders lifecycle process: orders, updates, cancellations, shipments, receipt of goods, etc.
• Automation of processes for areas such as parts management, taking into consideration the unique and complex needs (business rules) and processes of different geographies.
• Detailed business reports generated to provide staff with up-to-date information on data such as inventory levels, cancellations and order history.
• Custom training and mentoring program to ensure complete knowledge transfer to all IT staff.
• Detailed project documentation and communication throughout lifecycle.

Results

The TwoConnect solution automated Cisco's overall orders lifecycle processes, greatly improving efficiency while increasing productivity and profits.

Cisco was able to achieve reduced maintenance costs and improved business decision-making, resulting in a streamlined and efficient executive approval cycle.

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