A single portal for simplified knowledge management and worldwide communication

A Microsoft SharePoint solution

“The solution provided SFBC with Web-based team collaboration and secure access to content along with easy management of its growing knowledge base.”

Challenge

SFBC International is a drug development services company offering a comprehensive range of development, bioanalytical and consulting services to healthcare and pharmaceutical companies. It has more than 30 offices and laboratories and 2,000 employees worldwide. The company faced:

• Company growth and expanded operations into world markets.
• A growing requirement for increased collaboration and communication on projects and case studies.
• Pressure to comply with regulatory requirements.
• Limited in-house IT resources.

Solution

TwoConnect consultants collaborated with SFBC to develop a Microsoft SharePoint™ Services solution that enabled:

• Single portal for knowledge management and inter-office communication worldwide
• The ability to perform both simple and complex search functionality
• Ability to create and configure collaborative workspaces easily
• Online discussions, forums, and chats
• Centralized document repository
• Content status and history tracking
• Ability to copy content, user permissions, and attributes in a single step
• Automation of repetitive management tasks

Results

• Connected employees, processes, and information through a single centralized web portal solution
• Improved productivity
• Improved decision making
• Improved regulatory compliance
• Increased value and quality of content through rules-based content management and permissions
• Saved money by automating content management tasks