The Azure Logic Apps solution streamlined the credit check process

Azure Integration

“To safely integrate with their credit check partner and avoid repeated credit checks, TwoConnect developed an Azure Logic App extension to the existing Dynamics 365 app to manage the interaction between their sales process and credit check partner.”

Challenge

Azure Logic Apps Credit Checker

Defenders, Inc., is North America's leading home security services provider. Founded in 1998, Defenders began as the brainchild of a driven individual, determined to lead his team to success – the right way. Over time, the small team grew to more than 2,000 members, and sales had gone from good to exceptional. Although growth came quickly, the company maintained its entrepreneurial and team-oriented spirit.

Today, Defenders, runs a mix of on-premise and SaaS applications for core business functions, while handling application integration using Microsoft BizTalk Server and Microsoft Azure Enterprise integration. The successful rollout of Microsoft Dynamics CRM 365 is driving an increased need for Azure Enterprise integration services such as Azure Logic Apps and Azure Service Bus.

Defenders relies on a third-party service provider to perform credit checks for new customers. Credit checks are a vital sales tool and an important step in developing new business.

Credit check processes, however, can be slow and error-prone. They are a regulated activity and so they must be handled carefully and securely. This often results in repeat credit checks, which can negatively impact the entire sales process.

Solution

To safely integrate with their credit check partner and avoid repeat credit checks, TwoConnect developed an Azure Logic App extension, the Credit Check Integration App, onto the existing BizTalk Server CRM Integration App. The Credit Check Integration App manages the entire interaction between Defenders' Microsoft CRM-based sales pipeline and credit check partners, enabling substantial solution benefits such as:

• Prioritizing queries based on business rules
• Avoiding costly repeat checks
• Dynamically queuing and retrying new credit checks in the event of communication failure or partner downtime

Azure and Microsoft Services utilized included:

• Azure LogicApps
• Azure Service Bus
• Azure SQL Database
• Azure API Management
• Microsoft CRM

Results

Azure Logic Apps Credit Checker

Azure Logic Apps were a natural step in the evolution of Defenders' on-premise BizTalk integration apps to a modern hybrid integration platform.

With Azure Logic Apps managing the credit check process, Defenders, Inc., has processes in place that operate safely, securely, and efficiently and avoid time-consuming repeat credit checks with potentially long delays and negative impacts to the business. It’s win-win for both Defenders and their service provider.

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